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IT Service firm partners with Solaris to implement EDI, enhancing procurement speed and vendor coordination.
An IT services firm, relied on two primary vendors for high-volume parts procurement, often with immediate fulfillment needs. To enhance efficiency, the company decided to implement an Electronic Data Interchange (EDI) solution with TrueCommerce. The implementation required close coordination with vendors, each of whom had varying levels of readiness for EDI adoption.
The Challenge: Vendor limitations and project coordination
The EDI implementation introduced several challenges, primarily related to coordinating multiple stakeholders and maintaining project momentum. Vendors had limited experience with EDI, requiring additional guidance to understand integration requirements and testing procedures. Given the high transaction volume, errors in implementation could lead to procurement delays and operational disruptions. Additionally, vendor availability constraints threatened to extend the timeline, making efficient project tracking and communication critical for success.
The Solution: Structured communication and proactive management
Solaris established a structured communication framework, ensuring all stakeholders, including the firm, vendors, and TrueCommerce, were aligned throughout the project. We actively tracked implementation progress, escalating issues promptly to avoid bottlenecks and minimize delays. To accommodate vendor capacity constraints, Solaris adopted a flexible approach, adjusting timelines strategically while maintaining project accountability.
"Solaris was able to effectively bring stakeholders together, and communicate timing, issues requiring management, and expectations effectively.” - CEO, IT Services - Cybersecurity
The Impact: Enhanced procurement efficiency
The EDI implementation significantly improved procurement efficiency, reducing manual processing and increasing transaction accuracy. By maintaining a proactive communication strategy, Solaris helped vendors successfully onboard while mitigating potential risks. Although the timeline was extended due to vendor availability, our flexibility ensured that the project remained within budget and avoided cost overruns. Post-go-live, the system operated as intended, streamlining the firm’s procurement processes and enhancing overall operational resilience.
Systems Implementation Support Services
By establishing a structured communication framework and proactively managing implementation risks, Solaris ensured seamless project execution, minimized delays, and maintained accountability despite vendor constraints.
